Privacy Policy

INFORMATION WE MAY COLLECT ABOUT YOU

When using the SOUTH AFRICAN ONLINE TRAVEL SOLUTIONS (SAOTS) web site we may ask you for some personal information. You are free to decide as to whether you wish to pass this information to us or not. Some services that we offer may not be available if you do not supply the information requested.

We may request personal information in the following circumstances, when you:

• Purchase or reserve a product/service with us.
• Provide us with feedback about our web site.
• Register to receive emails about our products and special offers.

We may share information with our parent company, subsidiaries, joint ventures or other companies under common control, where it may be used to provide joint services or for purposes such as internal statistics, strategic decision-making, customer reviews, identifying customer trends, customer verification, fraud prevention and security.

PRODUCT AND SPECIAL OFFER EMAILS

If you register to receive product emails from us then we will hold your email address and send you information regarding our products. You may choose to opt out of our mailing list at any time by contacting our call centre on 0861 JUSTGO or emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

COMPUTER INFORMATION

We may collect technical information about your computer when you visit any SOUTH AFRICAN ONLINE TRAVEL SOLUTIONS (SAOTS) website. This may include your IP address, operating system, web browser software, screen resolution and referring web site.

We do not link any of this computer information to any personal information we hold about you. This information is used purely to ensure our web site is built to provide the best experience for you.

WE USE THIS INFORMATION TO FULFIL BOOKING REQUESTS

When you book a product with us we will hold the information you submit to process your booking. You should expect to receive an email confirmation from us shortly after you complete your booking. In addition we may call you if necessary to fulfil the service offered to you.

The information you provide may be passed to third parties as necessary to provide the services requested. These third parties may be located outside of South Africa.

FEEDBACK AND SURVEYS

If you submit feedback to us regarding our services, we will use the information submitted to improve our services. We may contact you by email or phone to discuss any feedback that you provide.

PUBLIC CONTENT

Some portions of SOUTH AFRICAN ONLINE TRAVEL SOLUTIONS (SAOTS) allow you to contribute ratings, comments, reviews and other content to the site. This content is displayed publicly unless you register and change your default configuration. We may use the public content to develop aggregate ratings, personalize site views and market products.

PRODUCT AND SPECIAL OFFER EMAILS

If you register to receive product emails from us you can expect to receive emails regarding all of our services and products. The details you submit for this request will not be used for any other purpose and will not be shared with any third parties.

IS YOUR INFORMATION SECURE

SOUTH AFRICAN ONLINE TRAVEL SOLUTIONS (SAOTS) takes great care in ensuring that any personal information you submit is secure and held securely. The information you submit will only be used for the purposes described in this privacy policy. Please see our Security Policy for further details.

ANTI-SPAM POLICY

SOUTH AFRICAN ONLINE TRAVEL SOLUTIONS (SAOTS) does not tolerate spam. We do not send emails to anyone without permission, and we do not sell or rent email addresses to any unauthorized third party. This does not mean that we can prevent spam from happening on the Internet. If you believe that you have received an unsolicited email from us, please contact our Privacy Department and we will investigate.

COOKIES

SOUTH AFRICAN ONLINE TRAVEL SOLUTIONS (SAOTS) websites do make use of cookies. Please click the following link for full details of our Cookie Policy.

OTHER WEB SITES

SOUTH AFRICAN ONLINE TRAVEL SOLUTIONS (SAOTS) provide links to related websites throughout our websites. These are placed here for your convenience. SOUTH AFRICAN ONLINE TRAVEL SOLUTIONS (SAOTS) is not responsible for the privacy practices or the content of these sites. If you have concerns about how other websites collect and use information about you, be sure to read that site's own privacy policy.

SOUTH AFRICAN ONLINE TRAVEL SOLUTIONS (SAOTS) reserves the right to change and amend this policy for any reason. The policy, which was in place at the time you submitted information to us, will apply.

SOUTH AFRICAN ONLINE TRAVEL SOLUTIONS (SAOTS) welcomes your questions and comments about privacy, as well as any other aspect of our service. Please use the following page to get in touch with us by email.

If you would like to contact SOUTH AFRICAN ONLINE TRAVEL SOLUTIONS (SAOTS) regarding this policy then please send you enquiry by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it